GPS Telecoms Ltd Blog

There are a wide variety of channels available for communicating with your customers and delivering customer service.

Voice is still a key channel for you to connect with and care for your customers. Luckily, there are powerful new ways to bring the features you love about voice to the cloud.

Even though the term ‘telecoms’ covers the entire electronic communications network, a telecoms system can be interpreted as simply a telephone system. Choosing a new business phone system is a project all in itself. Like all successful projects, it should start with a list of prioritised requirements. Only2 then can the various telephone options, such as VoIP or PBX, be explored and offerings from vendors compared and considered.

There is a conversation that I seem to be having more and more often as I discuss hosted phone systems with clients.

The conversation centers around a misunderstanding among business owners as to what “VOIP” signifies. This problem is not the fault of the business owners, it’s the fault of the technology industry. Technology companies found it easier to throw “VOIP” around when discussing phone systems when what they were really trying to specify was “hosted.” There is a distinction that is slight, but important to understand.

First of all, a phone system that is hosted is