There’s a good reason why Cloud Communications is a trending buzzword among businesses.
By changing their premise-based phone systems, companies are discovering new, streamlined methods of communication, while reducing a number of risks.
Hosted Telephony is a telephone system that resides in the cloud rather than in your office, so it eliminates many of the practical and technical headaches that plague more traditional onsite systems.
This explains why hosted call center solutions have been steadily increasing in numbers of 11% each year – twice as fast as traditional premise-based call centers.
The truth is that the scalability and modular approach of hosted telephony provides organisations with many opportunities to increase productivity with cost efficiency, avoid the unavailability that enrages customers and focus on growing their businesses by using telephony.